Contact Us

We're a Melbourne-based business and we answer every message.

Questions about a product, an order, or shipping? Get in touch and a real person will get back to you — usually within one business day. The fastest way to reach us is by email.

Orders & support

For help with an existing order, include your order reference (it starts with ABS- and is on your confirmation email) so we can find it quickly. You can also track your order at any time, and our Returns & Refunds policy covers faulty, damaged, or incorrect items.

About our products

All Aus BAC Supply products are supplied for laboratory and research use only — they are not therapeutic goods and are not for human or veterinary use. Aus BAC Supply is an independent Australian retailer and is not affiliated with, endorsed by, or an authorised reseller of any third-party brand or manufacturer.