Shipping & Returns

Last updated: 7 August 2026

Please read this policy before placing your order. By purchasing from Aus BAC Supply you agree to the shipping and returns terms set out below. All displayed prices and charges are in Australian dollars (AUD). GST is not added to or included in the displayed prices.

Shipping

Dispatch & processing

Orders placed before 2:00 pm Melbourne time on a business day are dispatched the same business day. Orders placed after the cutoff, or on weekends and public holidays, are dispatched the next business day. We dispatch from Melbourne and email you tracking as soon as your order ships.

Shipping rates (Australia-wide)

Delivery estimates

Delivery times are estimates only and are not guaranteed. As a guide, Express typically arrives within 1–3 business days and Standard within 2–6 business days after dispatch, depending on your location. Aus BAC Supply is not responsible for delays caused by the carrier, customs, or other events outside our control.

Where we ship

We currently ship within Australia only. You can track your order any time at /track using your order reference (it starts with ABS- and is on your confirmation email).

Returns & Refunds

1. No change-of-mind returns

Aus BAC Supply does not accept returns or issue refunds for change-of-mind purchases. Due to the storage requirements of our products and our inability to verify the condition of returned goods, all sales are final once an order has been dispatched.

2. Your rights under the Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality. Refunds apply where products are faulty, damaged in transit, materially misdescribed, or unfit for their stated purpose.

3. Return window and how to lodge a claim

Contact our support team as soon as practical if there is an issue with your order. Notification within 7 days helps us investigate carrier damage quickly, but it does not limit any longer period available to you under the Australian Consumer Law. Include your order number, a description of the issue, and clear photographs where relevant. We respond within 2 business days.

Contact us before sending anything back. If a return is required, we will email return authorisation, packing instructions and the Australian return address. Unauthorised returns may be delayed because we cannot match them to an order.

4. Damaged or incorrect orders

If your order arrives damaged, faulty, materially misdescribed, or you receive an incorrect item, we will arrange the remedy required by the Australian Consumer Law. Where a return is necessary for an eligible claim, Aus BAC Supply pays the reasonable return-shipping cost. There is no restocking fee.

5. Refund processing

Approved refunds are submitted to the original payment method within 5 business days after the remedy is agreed or returned goods are received and assessed, as applicable. Your bank or payment provider may then take additional time to display the credit.

6. Contact

Questions about shipping, a return or a refund? Email hello@ausbacsupply.com and we'll help.

Products are supplied factory-sealed and unaltered. Follow the manufacturer product information and qualified healthcare-professional direction for use.